Privacy Policy

This Privacy Policy describes how Total Cleaning Services LLC, doing business as River Oaks Cleaning Company("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide

• Contact information: Name, email address, phone number, and service address.
• Booking details: Service type, preferred dates and times, special instructions, and access information.
• Payment information: Credit card or payment method details (processed securely through our third-party payment processor).
• Communications: Messages you send us via email, phone, or our website contact forms.

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and browser type.
• Device information: IP address, operating system, and device type.
• Cookies: We use cookies and similar technologies to improve your browsing experience and analyze site traffic.

2. How We Use Your Information

We use your personal information to:

• Schedule and provide cleaning services at your requested address.
• Process payments and send booking confirmations and receipts.
• Communicate with you about appointments, service updates, and customer support inquiries.
• Send promotional offers, newsletters, and service reminders (you may opt out at any time).
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraudulent activity.

3. Third-Party Services

We use the following third-party services that may receive or process your data:

• BookingKoala: Our booking and scheduling platform. BookingKoala processes your booking details and payment information. See their privacy policy at bookingkoala.com/privacy.
• GoHighLevel: Our customer relationship management (CRM) and marketing platform. Used for appointment reminders, follow-ups, and marketing communications. See their privacy policy at gohighlevel.com/privacy-policy.
• Vercel Analytics: Our website analytics provider. Vercel collects anonymized usage data to help us understand how visitors interact with our site. See their privacy policy at vercel.com/legal/privacy-policy.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website.
• Secure payment processing through PCI-compliant third-party processors (we do not store your full payment card details).
• Restricted access to personal data — only authorized personnel who need the information to perform their duties can access it.
• Regular review of our data collection and storage practices.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records are retained for a minimum of 3 years for business and legal compliance purposes. You may request deletion of your data at any time (see Section 7).

6. Cookies

Our website uses cookies for essential site functionality and analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or contacting us directly.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us:

• Total Cleaning Services LLC (d/b/a River Oaks Cleaning Company)
• Email: contact@riveroakscleaningcompany.com
• Phone: (832) 786-2843
• Houston, TX